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Travelers Hung Up at Los Angeles Airport

By AMANDA BECK,
AP
Posted: 2007-08-12 12:10:59
Filed Under: Nation News
(Aug. 12) - Weary international passengers were stuck at Los Angeles International Airport for several hours, unable to set foot in the United States after a computer failure prevented customs officials from screening arrivals.

Over 20,000 international passengers, both Americans and foreigners, sat in four airport terminals and in 60 planes starting about 2 p.m. on Saturday, when the computer system broke down, said Los Angeles World Airports spokesman Paul Haney.

A major switch in the system, which contains names of arriving passengers and law enforcement data about them, including arrest warrants, had failed and had to be replaced, said Mike Fleming, a U.S. Customs and Border Protection spokesman.

"That system allows our officers to make decisions on who we can allow to enter the United States," Fleming said. "You just don't know by looking at them."

The computers were fully restored at 11:45 p.m., and the last of backlogged passengers were processed by early Sunday, Fleming said.

"This is probably one of the worst days we've had. I've been with the agency for 30 years and I've never seen the system go down and stay down for as long as it did," Peter Gordon, acting port director for customs, told The Los Angeles Times.

Officials diverted seven incoming flights to an Ontario airport and advised international passengers departing Sunday to check the status of their flights before leaving for the airport.

Terminals that normally accept international passengers were full by 2:30 p.m. Saturday, and passengers arriving afterward had to remain on the runway until their was room inside the terminal buildings.

Three people were transported to local hospitals after they fell ill from waiting in the terminals, according to the Los Angeles City Fire Department.

"This is just unbearable," said Gaynelle Jones, 57, who landed on a 13-hour flight from Hong Kong at about 2:15 p.m. and was still sitting on her plane five hours later. She said she had missed her connecting flight to Houston.

"We've already been on a plane for several hours, and they have no timeframe for when we'll be able to get off," Jones said during a cell phone interview.

Airport officials said the stranded planes were connected to ground power and passengers had access to food, water and bathrooms.

"People are getting a little stir-crazy, feeling claustrophobic," said Chris Cognac, 39, who was returning with family and friends - including 10 children - from a week in Puerto Vallarta. The group had been sitting on the tarmac for five hours when he spoke by phone.

Passengers on his plane were in the aisles, holding their carry-on luggage, and ready to disembark when the flight crew asked them to return to their seats, Cognac said.

"Everybody's pretty angry with customs at the moment because they're not informing any one of anything," Cognac said. "It's becoming a logistical issue with diapers."

Story Telling Kit

Which way do you prefer to travel?

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  • TRAIN


Copyright 2008 The Associated Press. The information contained in the AP news report may not be published, broadcast, rewritten or otherwise distributed without the prior written authority of The Associated Press. All active hyperlinks have been inserted by AOL.
2007-08-12 06:57:28
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Recent Comments

1 - 10 of 910
910 comments

hugs4ever2002 07:34:21 AM Aug 14 2007

If your a American you don't put up with customs or the police keeping you from entering YOUR country. AMERICA.
You take the law into your own hands and use what ever force needed to enter YOUR country.
Screw Washington with their laws.
Bin Laden had the right idea. Just to bad no one was home in Washington...
God help these fools trying to keep me out of my beloved country AMERICA.
Customs should of years ago have a back up computer system to switch to in case one goes down.
Any fool would know its just a matter of time before ALL systems will fail and they should of plan for it.

dmeyer11553 04:25:28 PM Aug 13 2007

When one of the passengers from Ireland who had waited 6 hours commented, "This is like the third world"! ,That was the most accurate description of LA I've heard in about 2 days!

alovingsadist 02:04:52 PM Aug 13 2007

Once upon a time long, long ago, in a country that has long since stoped existing there was a way that people could be admitted into a country without any computers, etc., by golly they relied on intuiution and more. We talk about "freedom" and we are at "war" so they won't come here, but in the words of Pogo, "We have met the enemy and he is us." Think on it and do something about it too.

robyrn 12:22:55 PM Aug 13 2007

At least they weren't stuck at the Baghdad International airport

Ljoandavid1 09:38:12 AM Aug 13 2007

Fols, this is not an airline issue--this is a DHS, Customs and Border Protection issue where they didn't do their damn jobs, and couldn't process people into the country. This is not the first major screwup DHS has been involved in--remember the plane that couldn't land because of weather at Seattle and was diverted to an airport in the middle of nowhere, and then the crew went over their allotted hours so in addition to DHS not being able to process the people, Northwest had to wait for another crew.

Zironman 07:30:18 AM Aug 13 2007

the airlines obviously cant control the weather however what they can control is the way they react to the weather i was scheduled to fly from minnesota to nj in june the flight was cancelled however a flight from minnesota to ny was not cancelled at the same time same night same flight pattern what is happening is the airline had a cancelled flight from another area a not full flight going to nj a need for a plane going somewhere else that they could fill so they cancel the nj flight to make more money with no regard for the people who were going to nj what they need to do is have extra planes available to handle glitches in th system and we need a bill of rights

Gallionaire 02:28:04 AM Aug 13 2007

I once heard a ladie say, "This is un acceptable that we have to wait for another plane".....I guess she wanted to try to take-off on the plane that they took us off of because it had blown one of it's engines on start-up!! I for one like to have BOTH ENGINES truning when it's time to fly!!!!

Gallionaire 02:24:43 AM Aug 13 2007

In reguards to "sammy" saying that he will never fly USAIRWAYS again cause he got stuck in a DC airport, I geuss I see his point...It seems that the airlilnes "MAGIC WEATHER BUTTON" are never used.....I think that the airlines actually PLAN BAD WEATHER just to piss people off....Come on FOLKS.....Do you really want to take off into weather that has brought down flights before...Like Delta 191 that crashed in DFW because of windshier??

Gallionaire 02:17:33 AM Aug 13 2007

I say, if traveling on a commercial airline is so bad, I mean tickets are cheeper now then when they were in the 1960's....Then maybe try chartering a private jet. That is if you have the money!! It all depends on how much you like or hate being on a commercial jet..

RAMVENKY 12:21:00 AM Aug 13 2007

Its a Shame that such and highly secured and critical computer application/software should go down for 10 hours, this calls for serious disaster management on those applications and the hardware.

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